Refund & Cancellation Policy

Last Updated: August 2024

At Powerhouse Consulting Group LLC, we strive to deliver the highest quality of professional consulting services. Because our time is dedicated specifically to your business when an appointment or project is scheduled, we have established the following detailed refund and cancellation policy.

1. Consultation Bookings

If you book an Initial Consultation & Evaluation (e.g., $200) or any other dedicated consultation block, we ask that you provide at least 24 hours' notice if you need to reschedule or cancel.

  • Cancellations: Cancellations made with at least 24 hours' notice will be eligible for a full refund of the consultation fee, minus any non-refundable booking deposit (e.g., $10 booking fee) if applicable.
  • Late Cancellations & No-Shows: Cancellations made less than 24 hours before the scheduled appointment, or failure to attend the consultation, are strictly non-refundable.
  • Rescheduling: You may reschedule your consultation once without penalty if requested at least 24 hours in advance. Subsequent rescheduling requests or requests made within 24 hours may incur a new booking fee.

2. Project Consulting & Retainers

For ongoing operational consulting, technology implementation, or workflow optimization projects, refund and cancellation terms are outlined in your specific Master Services Agreement (MSA) or Statement of Work (SOW). In the absence of a specific SOW term:

  • Delivered Work: Completed work, customized deliverables, and consulting hours already delivered are strictly non-refundable.
  • Early Termination: If a project is cancelled by the client prior to completion, the client is responsible for payment for all hours worked and expenses incurred up to the date of cancellation. Any prepaid funds remaining after accounting for completed work and incurred expenses will be refunded within 30 business days.
  • Milestone Payments: Payments tied to completed milestones are non-refundable once the milestone is approved or delivered.

3. Chargebacks and Disputes

We request that you contact us directly to resolve any billing issues or dissatisfaction before initiating a chargeback with your bank or credit card company. Unwarranted chargebacks may result in the immediate suspension of any ongoing services and may be disputed with the presentation of your signed agreement or booking confirmation.

4. Force Majeure

Powerhouse Consulting Group LLC shall not be liable for any failure to provide services or delays in services due to causes beyond its reasonable control, including but not natural disasters, acts of God, internet outages, or other emergencies. In such cases, we will work with you to reschedule the consultation or project delivery at the earliest possible convenience.

5. How to Cancel

To cancel or reschedule an appointment, please email us directly at jenniferbenbrook@consultpowerhouse.com or call us at 339 800 949.